Privacy Policy

Last updated: January 29, 2026

Fallen Timber Construction, LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, phone, SMS (text messaging), email, and other communication channels.

Information We Collect

We may collect the following types of personal information:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Information related to estimates, projects, appointments, or services requested

  • Communications between you and our team (including call notes, call recordings, and messages)

We only collect information that is necessary to provide our services and communicate with you.

How We Collect Information

We collect information through:

  • Website forms

  • Phone calls

  • Verbal conversations

  • Text messages (SMS)

  • Email communications

  • In-person interactions

How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests

  • Schedule and confirm appointments

  • Provide estimates, proposals, invoices, and project updates

  • Communicate customer service and support information

  • Improve our services and internal operations

  • Comply with legal and regulatory requirements

SMS / Text Messaging Communications

SMS Consent

Fallen Timber Construction, LLC may use SMS (text messaging) to communicate with customers and prospective customers regarding estimates, project updates, scheduling, and customer support.

You may opt in to receive SMS messages through:

  • Verbal consent during a live phone call or in-person conversation

  • Website forms where SMS consent language is presented

  • Inbound text messages (such as texting “START”)

When providing consent, you are informed that:

  • Message and data rates may apply

  • Message frequency may vary

  • You can reply STOP at any time to opt out

  • You can reply HELP for assistance

Consent is voluntarily given and documented in our CRM.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, you will no longer receive SMS messages unless you re-opt in.

Help

For help, reply HELP to any message or contact us directly using the information below.

Information Sharing

Fallen Timber Construction, LLC does not sell, rent, or share your personal information or phone number with third parties for marketing or promotional purposes.

We may share your information only with:

  • Service providers that assist us in operating our business (such as CRM, communication, or payment platforms)

  • Legal or regulatory authorities if required by law

All service providers are required to maintain the confidentiality of your information.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system is completely secure, we follow industry best practices to safeguard your data.

Your Rights and Choices

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information (subject to legal or contractual obligations)

  • Opt out of communications at any time

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. Fallen Timber Construction, LLC is not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Fallen Timber Construction, LLC

308 Park Ave

New Lexington, OH 43764


fallentimberconstructionllc.com

(740) 475-9509